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In reference to " Richard Anderson, Delta Air Lines (5Q Interview) " As a follow on to my earlier article last week about doing... -
I am now going to shift gears away from online technology and the role that they play in the travel distribution ecosystem to a topic that I... -
You fully understand that rung #1 of the ladder is spamming and you've gotten past rung #2, noise. You get it -- that in order to reall... -
UPDATED - March 12, 2014 Well, in the world of travel distribution on the OTA side of the equation, if Travelocity was the "come... -
Fail fast?
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Part 2 of a 2 Part Series on Individual Relationship Management (IRM) versus Customer Relationship Management (CRM) which is flawed B... -
In the "The Future of the Social Web," report released by Forrester in April 2009, by Jeremiah Owyang, a Forrester senior analys... -
This week, Bloomberg announced that Sabre raised $627 million in its IPO. Actually I don't think you should be allowed to call ... -
If you are familiar with the game of dominos, there are dots on each domino and the placement of a domino on each turn requires that you mat... -
Although the customer is now decidedly multi-channel, the components of the travel cycle have not really changed over the years. ...
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