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Wednesday, December 03, 2014

The difference between thanks and acknowledgement


Lots of leaders will say thank you but have you ever worked for a leader that was great at acknowledgement?   

They are rare in my experience.  

Part of our executive coaching is to help leaders get GREAT at acknowledgement. 

Why?

Because it has a huge impact on: team performance, corporate culture, loyalty and it really spurs people to go the extra mile.  

Thank you is easy.  "Hey team thanks for a job well done with the latest release our clients are delighted".  

Acknowledgement is harder.  It requires taking the time to really evaluate what someone did that made a difference. 

Acknowledgement requires you to know what your people are doing, it requires listening for what your people are proud of.   "Hey Amani thanks for looking at how our clients were using the software and changing the user interface so they could get to the most common report in just 2 clicks instead of 5."  

In today's relationship economy it is more important then ever to understand the relevant work that your people are doing and acknowledge them loudly and often.  If you don't they will take their genius somewhere else. 

To make your thank you more powerful, transform them into acknowledgement -- that mischief that can really make a difference to each and everyone of your associates and yeah, by the way as a leader when you start acknowledging others you'll start to feel great too.

Yes there is something in it for you too!

MK
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