To hear President Obama tell it, traditional travel agents have died at the hands of the Internet.
His assessment, made earlier this month in Atkinson, Ill., set off a mini-firestorm in the agent industry, which responded to the effect: We're doing very well, Mr. President.
The truth, however, is somewhere in the middle. While thousands of traditional bricks-and-mortar agencies have gone out of business in the last decade because of do-it-yourself Internet booking and a bumpy economy, a significant portion of business trips continue to be arranged or overseen by traditional agents.
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