The 2010 survey reported that 76% of agencies in the US use a GDS, down from 90% in 2004.
The top reasons for no longer using a GDS:
- 38% of agencies had dropped their Airline Reporting Corporation (ARC) certification
- 29% dropped the GDS due to cost
Further, the agents that have a GDS are booking a smaller percentage of their business in the GDS than they did in 2004. The following chart shows the breakdown of GDS booking shift per sector for those surveyed.
|Source: Travel Weekly Travel Industry Survey 2010|
The GDS is still the platform of choice for the commodity travel categories (air, car and hotel), but use is declining in all categories, including cruises and tours.
Tomorrow we will look at why travel agents use multiple GDSs.