Right now, whether you are trying to reach people through a retail location, a call center, direct mail or your website, your interaction with them - Customer Service - is what really makes the difference. Engaging your customer and building a relationship is what it is all about. It isn't just about selling them, it is about getting them to truly prefer doing business with you.
Check out what Dennis Snow has to say on Customer Service.
Saturday, May 16, 2009
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